Enterprise software is complex and it can be a constant struggle for some companies to stay up-to-date with the various acronyms, additional product features, and new products being released in this ever-changing landscape. Our services and product solutions help our customers drive digital change and deliver continual quality. Discover how we provide solutions with our process, our services, and our strategic tools.
We even create and develop new products!
At FAIR we leverage state-of-the-art Omni-Channel Commerce, CRM and Marketing platforms so you can better engage your customers and maximise revenue across all channels.
QA testing & Support
Accelerators & POC
We help our customers build a digital framework and a strong fundamental CX architecture architecture to ensure longevity in projects and a solid base on which to build your commerce platform.
Enterprise architecture and solution definition—
Gap Analysis & Blue-printing—
Review of infrastructure, data and application architecture
Navigating the dynamic enterprise platforms of today is not always easy. We continuously participate in digital transformation initiatives providing comprehensive and transparent digital strategy.
Platform architect integration.—
UX strategy definition.—
RFI / RFP management.—
Technology benchmarking and selection.
Through our experience with different eCommerce and CX platforms, we design end-to-end solutions avoiding common obstacles. We often perform upgrades from one platform to another ensuring smooth transitions.
End-to-end project definition—
Agile project management—
Functional - Technical consulting—
Software design and development.—
UX design and Frontend implementation—
Modern digital solutions are always a combination of several tools, platforms and services. We help our customers to simplify system integration following best practices and providing a strong foundational architecture.
System integration analysis—
Enterprise solution architecture—
Implementation of technical integrations—
Cloud-based architectures and integrations—
DevOps analysis and Integrations—
System integration and performance testing
We leverage an expert team of certified developers and consultants, we implement custom-tailored CX solutions to accelerate your time to market. We continuously design and implement Proof Of Concepts ready to use in common online business scenarios.
Functional - Technical analysis—
Implementation of Accelerators ready to use—
Implementation of POCs ready to use—
HIA - our SAP Hybris integration Accelerator - More
As customer experience experts we provide mentoring, training and other forms of educational services as part of our client-side solutions.
Key User Training—
On Premise Platform Feature Navigation—
As an end to end solution provider, we ensure full delivery of projects and believe in the quality of our work. To ensure our projects are of the best quality we provide testing and support pre and post Go-Live publishing.
QA of other SI Partners—
Code & document review—
DevOps setup & management—
Key user training—
Post Go-Live Support—
Transition to support—
Performance & security review—
Performance & security optimisation
We can work full-on as part of your team, or provide a separate technical support for a project. We can help fill the technical gaps and provide the proper risk assessment for pre and post-go-live.
Transition To Support—
Application Support Performance—
Search OptimisationCustomer Experience technology and platforms, we can help advise and implement the best use cases for online business. Our solutions increase ROI and CX satisfaction across your online journey contributing to build brand loyalty with your business and customers.
We use a strategic technical stack of tools to deliver rich customer experiences.
Agile / SCRUM project managment
- SAP Customer DATA Cloud [GIGYA]Qualtrics Experience Cloud
- SAP Service CloudCore Systems
- SAP Sales CloudCallidus Cloud
- S/4 HANA FOR CUSTOMER MANAGEMENTSAP CRM
- SAP Commerce CloudSAP Marketing Cloud
- ADOBE CAMPAIGN MANAGER
- ADOBE EXPERIENCE MANAGER
- ADOBE EXPERIENCE MANAGER
- SALESFORCE COMMERCE CLOUD
SAP CLOUD PLATFORM
GATEWAY ODATA DEVELOPMENT
FIORI UI5 DEVELOPMENT
Java / JEE
AMAZON WEB SERVICES PLATFORM & DEVELOPMENT
GOOGLE CLOUD PLATFORM