Officeworks: SAP CRM support

middleware, work

A look into Officeworks

Officeworks is Australia’s leading retailer and supplier of office products and solutions for home, business and education needs. As part of the Wesfarmers group, Officeworks has an extensive national footprint operating more than 160 retail stores across every state and territory and employing more than 7000 team members.

Officeworks support

FAIR Consulting Group was engaged to provide support for all SAP CRM developments and process which include, bug fixes, note applications, monitoring of middleware errors and Jobs.

We worked with the applications manager to prioritise change requests and execute them within defined SLAs.

Our experts documented system changes and process flows, for use by other internal and 3rd party teams, to help the integration with SAP CRM and Business users.

office works

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