I had the pleasure of working with FAIR as we began our digital transformation at Best & Less. Initially hired to deliver technical support, it became obvious from day one that FAIR would be able to increase our bench strength and provide practical, measurable improvements across numerous streams of work including customer experience, group IT strategy and roadmap planning to name a few…
The energy was electric and the FAIR team worked seamlessly with our in-house team to deliver and exceed commercial outcomes we set as targets. I highly recommend working with FAIR if you are undergoing any digital transformation.
It was a pleasure working with FAIR over the years. We found the advice they provided to be very valuable and deep around the CRM space and the work that they did for us in this space was very professional and of high quality. FAIR has consultants with a high level of experience and are very knowledgeable.
The program was to deliver a state of the art solution to support telephony based nurse triage services throughout Australia. The consultants from FAIR Consulting Group that worked on the project at Medibank were outstanding. They had all the qualities you expect from very good consultants, but most importantly it was the quality of their design that made them stand out from most consultants. Their ability to understand the…
essence of what was important of this critical and complex health solution, and then design a solution that was logical and easier to use than the existing system, was first rate. The user acceptance by the nurses was the highest I have seen on any project, and it was the design of the system and processes that was at the heart of this success.
Dulux has been working with FAIR Consulting on numerous digital development projects and we have found them to be a very reliable partner. They have constantly challenged us and pushed us to think outside the box whilst being very disciplined with their project management and agile methodologies allowing us to deliver on time and on budget.
FAIR Consulting is engaged with us on a significant transformational programme of work for the Lion Dairy and Drinks business. Embedded within the team, FAIR has several team members contributing across all aspects of the programme including planning, overall solution architecture, cloud infrastructure design and setup, functional and technical solution build, testing and stakeholder engagement. Currently, the team is embedded…
in projects that focus on improving our customer experience through the SAP ECC and CRM solutions. The team has also contributed significantly in our planning for future implementations of SAP Cloud for Customer (C4C), Marketing and e-Commerce platforms. The FAIR team understands Agile ways of working and is open to continuous learning. This is a big value-add for us as we have embraced SAFe and SCRUM principles at the core of our delivery. Mehrab and his team have demonstrated high levels of trust and integrity in the engagement throughout and have openly embraced the principle of putting the customer interest and expected outcomes at the heart of all advice and decision making. This aligns with our organisational value of putting the customer at the heart of everything we do. I consider FAIR a trusted partner in our transformational journey and wish them all the best.
I’ve worked with FAIR on a number of Strategic Projects and have always been very pleased with the quality of the work and their approach. They fitted well into our organisation and have always provided proactive & realistic recommendations with context to help us make the right decision to support our customer’s needs. Setting us up to be successful in the short term whilst ensuring we make the right decisions for the long term.
I have worked with FAIR CG on many assignments over the past 5 years across a variety of domains from SAP CRM and ECC to Open Text to Hybris Commerce. These ranged in complexity, from global template implementations to solution designs to functional enhancements of production environments. Every time FAIR CG bring a collaboration of experience and expertise to help bring our strategic initiatives to life.
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